Cable Forum - View Single Post - 'local only' via WGR614 wireless (Virgin Cable)

jatwap · 31-03-2010, 22:03

Ok, so received replacement router, booted up but still no internet access. All the lights on the router are fine - power, ethernet, sync lights solid green and flashing 'ready' light (which is normal for this type of router) and green light on network card in PC yet still no internet. :-(

After yet another evening of wasted time on the phone to Virgin tech support India I finally got someone who did more than simply ask me to reboot and then hang up the phone on me. Basically, they asked me to check the MAC address of the new modem and said that they needed to update their records and it would be 24 hours before I was able to access the internet - are any of your Virgin staff able to confirm if this is valid and likely to solve the issue? - I can't do it anymore...

31-03-2010, 22:03	#41
jatwap Inactive Join Date: Mar 2010 Posts: 21	Re: 'local only' via WGR614 wireless (Virgin Cable) Ok, so received replacement router, booted up but still no internet access. All the lights on the router are fine - power, ethernet, sync lights solid green and flashing 'ready' light (which is normal for this type of router) and green light on network card in PC yet still no internet. :-( After yet another evening of wasted time on the phone to Virgin tech support India I finally got someone who did more than simply ask me to reboot and then hang up the phone on me. Basically, they asked me to check the MAC address of the new modem and said that they needed to update their records and it would be 24 hours before I was able to access the internet - are any of your Virgin staff able to confirm if this is valid and likely to solve the issue? - I can't do it anymore...