Quote:
Originally Posted by david_w2k
Hello (I just posted this on the Virgin Media support forum too)
This evening I have been getting 1-50 meg on my Vivid 200 connection and 500ms pings. Normally I always get full speed and no ping issues.
I called up technical support on 150 and was told that my download has exceeded some limits and so my connection is being throttled. I explained that I'm pretty sure this only applies to upload, but he said that I had broken the Fair Usage Policy and my account says "the customer is being traffic managed as they have used all of their data allowance".
He was adamant that both my download/upload were now restricted. But also said my general usage was low (e.g. 2 GB yesterday). Apparently there is a work order WO: 37507830 against it. The person I spoke to was called Rapan.
Any ideas whether this is true or he has misunderstood the FUP and actually I just have a fault restricting my download?
Appreciate any advice  |
Either he's lied to you or you're on one of the packages that
has an actual download cap. Double check you're not on this (doesn't look like you are) and ensure you've not been put on it at some point thinking you were getting a good deal from retentions or whatever.
I'd call up again and speak to someone else.