Cable Forum - View Single Post - General Coming Soon to Virgin Media TV (2017)

RichardCoulter · 23-05-2017, 20:34

This was exactly the attitude of frontline staff when I wanted a V6 ie total and utter indifference, then when I cancelled in protest and said that I would take more business elsewhere too, she effectively just shrugged her shoulders.

I had to pull a few strings to get it sorted out, but I shouldn't have had to and not everyone is able to do this.

This is why I no longer do VM any favours and no longer take non commercial reasons into account when reviewing contracts as they expire. If they no longer appreciate and recognise customer loyalty, then I think that it should be withdrawn.

This attitude does seem to have developed since LG bought the company, in fact I was told at the weekend that complaints sent to the CEO are now simply shoved in with all the other complaints.

23-05-2017, 20:34	#1349
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,067	Re: Coming Soon to Virgin Media TV (2017) This was exactly the attitude of frontline staff when I wanted a V6 ie total and utter indifference, then when I cancelled in protest and said that I would take more business elsewhere too, she effectively just shrugged her shoulders. I had to pull a few strings to get it sorted out, but I shouldn't have had to and not everyone is able to do this. This is why I no longer do VM any favours and no longer take non commercial reasons into account when reviewing contracts as they expire. If they no longer appreciate and recognise customer loyalty, then I think that it should be withdrawn. This attitude does seem to have developed since LG bought the company, in fact I was told at the weekend that complaints sent to the CEO are now simply shoved in with all the other complaints.