Quote:
Originally Posted by jicms
I would be grateful for some advice. I'm currently paying £77 a month for my package. I've just retired and cannot justify paying this much. My additional V box is hopeless.
There seem to be much better deals on offer. Should I change to another provider or request a good retention deal? This is my package:
Loyalty Pack B B/ Phone/TV B
Talk Weekends
Fully Itemised Billing
Full House TV (XL)
1 Additional V Box
V+ HD Monthly Fee
TiVo Monthly Fee
SuperFibre 70
Bundle Charges total £58.51
Phone line rental total £19.00
Package total £77.51
|
Should I just cancel or try negotiating with retentions first? I don't know how to tackle it, either firmly stating what I want, just asking what reductions they can make or quoting examples of what others get. I did try some years ago and all they offered was downgrading features/removing the second box. I felt the operator was rather patronising with a take it or leave it attitude.