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Originally Posted by BenMcr
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Opening up directory enquiries to competition in 2003 is a great example of the law of unintended consequences.
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Telecoms watchdog Oftel, which is behind the change, says it will mean improved value for the £300m callers spend on 700 million calls to the service every year.
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http://news.bbc.co.uk/1/hi/uk/3177087.stm