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Old 21-04-2017, 20:42   #9
japitts
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Re: Very rude - TW7 problems - No TV Etc

Quote:
Originally Posted by Stephen View Post
VM have plenty of UK customer service. There are two big call centres in Scotland but you have to call at certain times of the day to make sure you speak to them.
Just on this specific point, some might say that it's better to be answered offshore than not be answered at all.

The other argument is that any firm who takes customer-service seriously enough, resources their UK call-centres well enough to cope. I could name examples, but that's going OT.

IMO VM might well have plenty of UK-CS. But if you have to call at certain times to get them, then it's not plenty enough.
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