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Last week with a £3 discount agreed for 6 months due to end later this month I phoned VM following the menu to the "thinking of leaving us option". At that point I heard the automated message offering renewal of the discount for another 6 months. I accepted and another message followed saying I would receive an email in confirmation and that the discount would appear on my next bill. So far I have not had an email but I now have this month's bill which shows the £3 discount as running to November. It does seem that, in my case at least, the system works.