Quote:
Originally Posted by BenMcr
I just don't see what the big hang up over the text is as long as that isn't the only communication they have sent.
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The hang up is that it is unprofessional to communicate such changes via text - I don't know how many more times I can say this and as I have already pointed out - its pointless sending out a letter,
after they have sent the text, it's just a waste of paper and ink.
Quote:
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Originally Posted by BenMcr
I didn't think Virgin Mobile sent paper bills out, so most customers would be used to other communication methods.
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They send out paper bills as I get one every month.
Quote:
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Originally Posted by BenMcr
As it is, they have sent a text, sent a letter AND put up a website. I don't see how covering all the avaliable communication methods is a BAD thing
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Because they sent the
text first before the other two methods which would have been the professional thing to do in the first intance.
Quote:
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Originally Posted by BenMcr
For customers who don't read the text, they get it in writing.
For those who don't read the letter, they get a text.
For those customers who don't read the text OR the letter, well then that is their fault
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You are missing the point - No company who changes a massive aspect about their services, should be communicating this change via text and a rather vague one at that.
Quote:
Originally Posted by snazzy
The thread is really to do with the change and not the method of message delivery.
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The thread is and can be about both.