Re: Outage TW7 - No TV Etc
I agree that you shouldn't get a poor service, Arthur, but using Indian call centres off peak reduces bills. You get what you pay for, I guess. Would you be prepared to pay more to have all CS in the UK?
Having said that, I have not had a single bad experience with Virgin Media CS or with any of their predecessors - that is what I know on a personal basis.
I did get through to an Indian call centre on one occasion - my only complaint there was that I found it difficult to understand him - but he did resolve a problem that had been puzzling me for months.
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