12-05-2006, 21:07
|
#50
|
|
cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 40
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,372
|
Re: TCP IP issue
Quote:
|
Originally Posted by MadGamer
Quote:
|
Originally Posted by nffc
Quote:
|
Originally Posted by Neil
Quote:
|
Originally Posted by nffc
Let me guess... it's the indian support centre? I'd be writing in - but it's resolved anyway. You could try the responsetek thing on the forum I spose.
Neil: I don't think they can tbh, if I fobbed a customer off like that at work I'd be *******ed for it.
|
Always been the same with ntl I'm afraid.
We used to have a member here (or it may have been NTHW.com) who worked for Tech Support, & he used to 'boast' about the times they fobbed off customers, lied to them, put 'Team Leaders' on who weren't even Team Leaders. 
The tales were horrendous, but ntl don;t have the measures in place to track it & prevent it happening, & until they do the BS-ers will thrive within ntl. |
Hehe, we often wonder what happens if we do that... but quite a lot of the time, it's not as if a manager / team leader can offer anything different to a call agent anyway, quite a lot of the time it seems to just be wanting to speak to someone else. A lot of our managers are non-technical anyway.
That said i'm a  and don't get my customers ****ed off!  |
Thats right, you have to be patient in your position as its part of your job. Like you have been with me.  |
Plus most of them are n00bs and know absolutely nothing, just that "my PC won't work".
|
|
|