Quote:
Originally Posted by SnoopZ
Well me and phones don't get on, so i will let the others do that and the ones who have done that are being booked engineer visits even after telling them it isn't a local issue.
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Yeah, what's meant to happen is the first line guy books an engineer visit and when the system sees a bunch booked in for a similar area, it cancels them and an outage is raised.
By "the system", I mean some poor underpaid (and probably offshore) worker who has to do it all manually, including copying and pasting telephone numbers to send out the "Your tech has been cancelled" message.