Quote:
Originally Posted by Hugh
You do seem to have a lot of conflicts with VM CS staff...
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Not really, I couldn't count the number of times on one hand that I've had to escelate matters to senior management and I've been a personal and business customer for nearly two decades.
It just seems odd that staff appear to have become so reluctant to escelate matters since Malone bought the company. Are staff being threatened with penalisation or being incentivised not to do so?
Nobody from VM has confirmed that this is the case*, but there again Jobcentre staff have effectively been told by the Government to keep their mouths shut about targets to sanction jobless, sick and disabled people, but that's for another thread.
* Please don't respond to my question if you think this could cause problems for you at work; nobody wants that.