17-07-2017, 13:04
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#3167
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by roughbeast
Just rang customer services because my old TIVO 1Tb is running slow and needs rebooting every day. I asked if, as a full kahoona 300Mb customer, they could replace it for free, with a V6. The answer was "Yes!" and they would also replace my old VM HD box with a V6! Would that cost me more? No! In fact my monthly charge will be £1.00 less and installation will cost £10.00, a discounted price. Wish I'd asked sooner.
In reality, of course, the service I hope I will be getting is what I should have been getting all along. Really, I shouldn't have had to ring VM, they should have rung me.
Change over happens on 28th July.
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How would VM have known that your box was running slow unless you phoned them? Had you complained before about the problem?
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