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resander · 23-03-2014, 08:27

Contacted Virgin Tech Support on 0845 6000 789 about this about a week ago. Spoke to a (well-spoken) and knowledgeable lady probably at an overseas call centre. After a few questions she decided my mobile had gone bad and said Virgin would send a prepaid, silvery/grey 'phone-ambulance' envelope with instructions how to send it to the Virgin Repair Centre.

Took the envelope to the postoffice Monday this week and on Thursday phone came back with courier, fixed and with a better and updated Android system.

Excellent service.

All I had to do was to re-install BBC Weather, Firefox and a few other apps.

23-03-2014, 08:27	#2
resander Inactive Join Date: Jan 2011 Location: East London Services: BB:100Mb TV:XL+SkySports&ESPN Phone:M Posts: 43	Re: ZTE Blade III not starting Contacted Virgin Tech Support on 0845 6000 789 about this about a week ago. Spoke to a (well-spoken) and knowledgeable lady probably at an overseas call centre. After a few questions she decided my mobile had gone bad and said Virgin would send a prepaid, silvery/grey 'phone-ambulance' envelope with instructions how to send it to the Virgin Repair Centre. Took the envelope to the postoffice Monday this week and on Thursday phone came back with courier, fixed and with a better and updated Android system. Excellent service. All I had to do was to re-install BBC Weather, Firefox and a few other apps.