Quote:
Originally Posted by servius7
Virgin Mobile have no interest in dealing with complaints. They do not provide an idiot proof or ease of access to an email address especially for complaints because they do not want to deal with them. Beware of their mobile deals. Even if you are a good long term virgin media customer they will do a credit check. First of all they will ask for your Virgin Media customer account number to verify who you are. Then they will do a credit check. If Virgin media has your address slightly wrong then you will fail a credit check.
If then you phone about a complaint you will be forwarded to sales and without you knowing it the process has started again and a credit check done. If you then complain again you will be forwarded to a foreign country where again they will credit check you. At this time you have not been told that your address is slightly wrong and now you will recieve an email from them saying do not try to get a mobile off them for at least a month. The reason they give is because you have been credit checked locked.
AGGGGGGGGGGGGGGGGGGGGGH
When you complain to them you will get all the sympathy you want but no action or admittance of stupidity of their service. When you insist after talking to OFFCOM about how to complain with virgin mobile and you wish to complain in written form they then will give you an email address. No it is not an email address designed for complaints it is just theteam@virginmobile.com. Virgin mobile do not have a dedicated system for complaints because in their delusional world of virgins all their customers are happy and living the life of a virgin lol.
Now a message to Sir (lol) Richard Branson. Get your companies act together or someone is going to come along and compete in such a way of which makes you look like total market traders; and eat you alive. Oh what a thought all that bearded hair in ones teeth. Stop thinking of floating in a balloon around the world and come down to earth and pretend to be a mystery customer and see your failings. How on earth you got to where you are is totally beyond me. Just show’s this world is full of rich men based not on business ability but total chance or luck.
Why can’t you be like virgin media and treat customers decent. A quad service my assssssssssssssssssssssssssssssssssssssssss! |
As others have said try another company and if you have no issues you can always try the CEO's office email address which may or may not be able to help you which is
neil.berkett@virginmedia.co.uk and put your issue into words calmly.