[rocker]

Yes, I'm a customer. How typical of a Virgin customer service person to doubt what the customer says.

But they have finally, after two months and many broken promises, replaced my faulty HTC. They have yet to refund me for overcharging on 3 occasions, for the cost of taking their calls while abroad, for accidentally removing my roaming facility while I was away on business.

But I'm sure with staff such as you I can be confident of being treated with respect and honesty