Originally Posted by lostandconfused

But they are following it up with a letter. Obviously a text is going to take less time to arrive instead of a letter, so its probably on its way, but as has been said before they would get delivery and read reports so people cant say they wernt informed.

If you dont read your texts then fine, wait until you get the letter, it will just take a bit longer. I think its unreasonable to expect a company to call each and every customer to explain the changes, and i bet a lot more people would complain at being cold called when eastenders was on.

With regards to cancelling your contract by text, im sure that would be fine, provided like virgin mobile you followed it up with a letter...