I had to phone about broadband not working on a Friday night, rdy light not being lit on the modem. Got through within 3 rings, Indian guy with a heavy accent went through a check list. Every question seemed appropriate to my fault. Diagnosed as poor signal levels. Engineer booked for Monday, between 8 and 1 o'clock. He arrives, 9 o'clock, tests modem and cable, diagnoses fault in box in street. He can't fix this fault, will have to pass on. Thinks to myself another day missing internet. Notice an even bigger Virgin van parked in street at 10.30, thinks can't be for us! Twenty minutes later, a knock on the door, two Virgin Cable men politely inform me Internet should be working now, would I mind checking? All works fine 10 out of 10 Virgin. At least one happy customer!