Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
Thats Nice of them. Apparently it's uneconomical for them to offer the service even though there is 10 months of the contract to run.
2 options Even cancel and keep the phone or accept the new restrictions and still pay the same money Phone now is virtually worthless and not worth the hassle of finding a new contract to match what i had also the switching etc. If i tried to cancel with 10 months left i would hate to think the charges i would get hit with. Guess it's time to take all my business elsewhere if i am costing them money |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
The new tariff come with 4gb, surely you can migrate to that one
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Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
4GB is pointless also though. Have you read the fair use policy in the T&Cs?
I have an Unlimited data package and this month used 3.6GB I now find my self capped to 0.4Mbps!!!! Its unusable. VM told me they can't take it off either, even though my bill has just been made up and my allowances reset. Due to the fact that the FUP runs from the 1st-30th and is if you go over 3.5GB. Why it is totally different from the billing period I don't know. I can't even leave as I have until Feb next year. Its the first time I have used that much data as I just started a new job and have been commuting and streaming a lot of music and videos. Whats the points in giving my unlimited data if after a certain amount I am capped to a speed that is totally unusable. VM claim I can still browse the web and use email and what not, but facebook takes an age to load and even then the photos take even longer. Can't stream music at all as it spends more time buffering. Even more annoying is the customer service person said I can't complain on the phone I would have to email the complaints team, the twitter team said I can raise a complete on the phone and the complaints team would call me back about it. The T&Cs(which were last updated in 2012) even states that only 0.25% of customers breach this 'rule'. they are so far behind the times regarding data usage. Can't wait till I can cancel. Things were only good as I used to get staff discount but now I am working for an other mobile company I'll be jumping ship ASAP so I can get 4G too. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
surely this would fall under a change of constact if they remove the unlimited data and cap it, would that not then allow for a 14 day cancellation?
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Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
You can cancel, even that is a farce though. You have to Text Leave to a number then they will disconnect you within 7 days. Trying to sort a replacement is a real pain time scale wise no option to take the number as well.
I also have 2 other Mobile and a broadband service, cancelling this one means to make the other services work i will have to switch provider en mass. I have about 4 months left on a couple bet they do not let me cancel them though without penalties. What is ok for them should be ok for me. I have been ok with Virgin for years with no real issues then they put this on me, so much for customer loyalty. Have sent a mail and awaiting response not hopeful though.Lucky i Have BT Fibre in my area so should still get the speed for what i require. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
*Strokes his new three contract.
Said I would leave, leave I did. The changes to unlimited data just cemented it. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
There is nothing unlimited about VMs data!
Just found out I can get a cracking offer through my new work. So I may actually just pay off my VM contract. only going to be about £230. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
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Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
Good thing it's not EE I am planning on joining.
Don't three offer unlimited data still? Vodafone offer 20GB on some of their plans. That's almost unlimited and for first three months of any new contract you do get fully unlimited data test drive. Well I can barely get facebook app to load photos just now and Web browsing is painful. You may be happy to accept slow speeds but I am not. Why offer me unlimited data if you don't actually want me to use it. Same goes for their new tariff offering 4GB of data. Use it all and you will be capped. Pointless really. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
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The whole point of unlimited data was as a cash cow to make money out of people who have no idea how much they use and would rather pay extra for "assurance" they won't get excess charges, same as unlimited calls or unlimited texts (both of which also had fair use limits in previous times). Charge people for more than they actually use, and punish people for using more than they pay. Quote:
Virgin Mobile are aiming for cheapo, low-end users. If you need more - then it may be pointless for you, but it's still perfectly sufficient for >90% of everyone else. |
Re: Virgin Mobile downgrading VIP Tarif from Unlimited to 2GB
Well 4GB or 20GB with no fair use policies or speed caps is better than 'Unlimited' data with a cap. I'd say slowing my speed by 50% would be better than dropping 15mbps to 0.4mbps!
Well the reason I upgraded my tariff from 3GB data in March was cause I exceeded it a few times and was cheaper to do that than pay extra for data bolt ons. However it was never explained to me on the phone that the FUP was there and would kick in so close to my original allowance. AFAIK Vodafone don't limit your 4G when abroad. |
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Then again, nobody throttled overseas data until the EU regulations forced them to put prices down. Just a few years ago everyone allowed full speeds 24/7 because it was in their own interests to rip you off more. £6 per megabyte? Sure you can have 3 megabytes per second! No problem! Say hello to your £100 per minute phone bill! |
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