Sending NTL e-mail from Virgin Phone
Can anyone please help?
I followed the specific instructions for my phone (the LG Shine) on the Virgin web site, explaining how to set my phone up for sending / receiving e-mail on my ntl e-mail accounts. I have had no problems receiving e-mails, but can't send any !. Each time the phone shows anything up to 20% sent, then "sending failed retry?". A few days ago I was getting "authentication failed", but haven't seen that for a few days now. These are the settings Data account Name field enter Packet Data In the APN field enter goto.virginmobile.uk In the User ID enter user, if required. In the Password enter , if required. [ I have tried my user name and e-mail password in these, and tried leaving them blank - either way in makes no difference Setting up the Email profile Scroll to, and select, Packet Data Scroll to, and select, Email account. In the Incoming mail server enter imap.ntlworld.com In the User name field enter the account username. In the Password field enter the account password. In the Outgoing mail server enter smtp.virgin.net Press Options and select Advanced settings. In Protocol type select IMAP [ I have IMAP4 , there isn't an IMAP option] Press Save. I have tried with outgoing mail authentication on and off. Either way no difference Many thanks in advance ;) |
Re: Sending NTL e-mail from Virgin Phone
Try the t-Mobile smtp server 'smtp.t-email.co.uk' and don't use security.
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Re: Sending NTL e-mail from Virgin Phone
Thanks for the suggestion. Tried that, but same problem, sending gets to 20% then fails asking do I want to retry.
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Re: Sending NTL e-mail from Virgin Phone
Virgin Mobile dont provide an SMTP server unfortunately
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Re: Sending NTL e-mail from Virgin Phone
All you need is your email address, username, password, and the smtp and pop server.
Get your pop server off your computers email, the smtp server will be smtp.t-email.co.uk with no authentication. Please note, phones check for incoming mail first, if it can't connect, the it will fail giving you the error message. |
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Re: Sending NTL e-mail from Virgin Phone
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Changed advanced settings protocol type to POP3 from IMAP4 (the only 2 options). incoming pop.ntlworld.com outgoing smtp.t-email.co.uk same as before though! can download a test message sent via laptop but can't send anything off the phone. |
Re: Sending NTL e-mail from Virgin Phone
would it be any use to transfer your Virgin/NTL mails to googlemail, and then use that?
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Just spoke to Virgin Media They said in the smtp server space on the mobile phone you enter your phone number@vmobil.com or your phone numer@vxtras.com Neither works ! |
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You can also set to send mail from which ever address as default you want. |
Re: Sending NTL e-mail from Virgin Phone
Cheers for that
Done alot of reading on line tonight. Seems I am not alone in having difficulties accessing ntl mail through virgin mobile. I noticed tonight their (Virgin) settings options for my phone have changed. (The LG Shine). The web site now is saying just use smtp.ntlworld.com plainly incorrect given what I have found and many others in this and other forums! |
Re: Sending NTL e-mail from Virgin Phone
You cannot use any other free SMTP server than smtp.t-email.co.uk.
All ISPs lock down their free SMTP servers to prevent people from using them for spamming.... if you're connected to the network you can use their server, if you're not, you can't. I can guarantee smtp.ntlworld.com will fail dismally. |
Re: Sending NTL e-mail from Virgin Phone
GIVEN UP ON NTL AND VIRGIN!!:mad:
Using an old freeuk account sending and receiving by mobile (on Virgin working fine!):) using pop.freeuk.net and relay.freeuk.net |
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