Help with pricing
 

Having been a customer for 15 years and never had a retention deal, I phoned up a few weeks ago to review my package as it appeared that I was paying over the odds. Got what I thought was a reasonable deal plus a discount for nine months and was happy - until my new billing period started and it now appears that a number of services were omitted from the deal - Sky Sports HD and Caller Display having suddenly stopped working. Two calls to Customer Service later and I am more confused than ever!

Can anyone help me work out what the standard price should be for my services? I have:

3x TiVo Boxes (1tb, 1tb, 500gb)
Full House TV,
Sky sports & Cinema in HD
Talk More Anytime
Vivid 200 Broadband
Caller Display

In my view, I should be on the VIP bundle with an extra box and Caller Display add-on, but instead they seem to have put me on a lower package and then built it up from there.

Re: Help with pricing
 

What price are you actually paying, I have 3 Tivos (1Tb and 2 500GB) plus Full House TV, Sky Sports / Films in HD, 200 Broadband but only weekend phone calls and it is now £87.87pm.

Still getting the caller display as it was added years ago when it was offered for free if you phoned up and asked for it ot be activated.

Re: Help with pricing
 

From my experience you need to phone or email them and ask for a full bill breakdown as it's impossible to work it out. the couple of times I've asked they've done it pretty quickly.