Ofcom looking at VM's termination fees
 

http://www.telegraph.co.uk/bills-and...ovide-service/
Always thought it was unfair that customers in contract are charged when they move and VM can't provide a service in the new location. Hopefully they'll scrap this nasty clause. It's VMs issue if they can't provide the service.

Re: Ofcom looking at VM's termination fees
 

So... what's to stop me pretending to move to another house not covered by virgin to get out of my contract when the special offers finish

Re: Ofcom looking at VM's termination fees
 

I'm sure Virgin Media would be within their rights to ask for proof. Something like a new utility bill, bank statement or Council Tax bill would do the trick. It's amazing how quickly somw of those come through when you move house.

Re: Ofcom looking at VM's termination fees
 

And likewise then is it your issue if you move house?

Re: Ofcom looking at VM's termination fees
 

The alternative as in ALL these situations is to pay a large fee up front. Why do people keep insisting on totally screwing up systems that basically work.

Re: Ofcom looking at VM's termination fees
 

Before they sold the non cabled service off, a friend of mine moved out of a VM area. They supplied him with a VM branded Freeview box and supplied BB & phone via a landline.

If a customer moves, I think that it's unreasonable to expect people to take VM into account (many renters don't have a choice about moving when fixed term 6 month tenancy agreements expire).

If VM choose not to supply services at the new property, but the customer would be happy to continue to subscribe if they did so, I don't see why they should be penalised in any way.

I've often wondered why VM don't​ expand their network via the internet to instead of laying cables, which is very expensive.

Re: Ofcom looking at VM's termination fees
 

... but let's be sensible here, Richard, someone on a six month fixed term let shouldn't be taking out a 12 month contract for services.

Re: Ofcom looking at VM's termination fees
 

Especially since they offer 1month contracts

Re: Ofcom looking at VM's termination fees
 

No reason Virgin can't partner up with a DSL provider to offer them a lead deal whereby customers "leaving" a Virgin area can get supplied by the other provider.

Virgin gets a cut, the other provider gets a nice set of leads and the customer gets a process to ensure they've got service at their new address.

Also helps with the whole moving house verification side of things.

Of course, while Virgin can just charge the full contract fee, they won't consider it, but if OFCOM pushes on this then it could be an option.

Re: Ofcom looking at VM's termination fees
 

Contrary to socialist non-real world belief, just because somebody has a 6 month tenancy, doesn't mean they are automatically and definitely kicked out after 6 months. It means guaranteed for 6 months with an assumed monthly renewal after that. Many years ago, I took a 12 month assured shorthold tenancy. I was there for more than 20 years.

Re: Ofcom looking at VM's termination fees
 

Because there is no commercial advantage in doing so. Virgin Media compete by using their network to offer different services to other providers that use BT's network.

Re: Ofcom looking at VM's termination fees
 

Most Assured Shorthold tenancies are rolling six month contracts to give the landlord maximum freedom to terminate the tenancy at the earliest time should they wish to do so.

Some are extended and some aren't, of course. More and more tenants are being evicted after six months though. This is partly to do with benefit cuts where the tenant can no longer afford to pay the rent or because rents are shooting up and the tenant can't or won't pay the requested rent increase. Because of the housing shortage, landlords will simply find someone else that can/will pay the escalating rents.

Re: Ofcom looking at VM's termination fees
 

I notie there is now a 30 day rolling monthly option

that is new is it not?

Re: Ofcom looking at VM's termination fees
 

Been an option for a few months now.