Cancellation and equipment return
 

What is supposed to happen here, it seems if I understand right I only have 30 days to return equipment after cancellation, but so far I have received nothing to help me return it.

I did keep the original box it arrived in, but thats quite a big box, and I am not sure if I am supposed to use specific packaging, or someone comes to collect, do they pay for return, which equipment do I need to return, do they care about cables? None of it explained and I dont want have to navigate their support channels which are a pain. :(

Re: Cancellation and equipment return
 

This will sort you out.

Which equipment needs to be returned
https://www.virginmedia.com/help/ret...7-5a138a408750

Request return form
https://www.virginmedia.com/help/vir...t-returns-pack

Re: Cancellation and equipment return
 

Thank you.

Re: Cancellation and equipment return
 

They sent me an email now, I guess they was waiting for the termination date.

It is hard for me to get to a yodel store spot, though, they used to pick this stuff up from door so I dont know if its possible to get them to do a pickup either by courier or engineer, otherwise will have to ask a family member.

Just noticed says this, it say this on top of the yodel store spots, so is a bit confusing.

I will wait for the return packaging to arrive first.

Re: Cancellation and equipment return
 

When I left VM I returned it to an O2 shop. They gave me a receipt as proof that I had returned it.

That said, this was for a Tivo box and I didn't have to return it but I didn't want it to end up in the bin and they were happy to take it off my hands.

Re: Cancellation and equipment return
 

The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.

Re: Cancellation and equipment return
 

This is what I want, but it seems they want me to take it to a yodel store.

Re: Cancellation and equipment return
 

Arranged it now, I rang the retentions number they sent me and someone answered immediately no call queue, and has sorted it out.

Re: Cancellation and equipment return
 

Looks like it wasnt done or not done properly, now I am getting threats to pay £110 if I dont go to a collections point, really unreasonable, as companies if they want something back will arrange pick up at door.

Tried to ring twice and got cut off by the operator.

Re: Cancellation and equipment return
 

Do you not drive? What's your nearest collection point as I live in the sticks and there are collection points at local shops in villages all around me