Re: More VM Jobs could be lost to the Philippines.
 

Indeed.

I've also encountered some who can barely speak English (the call centre that Asda use are atrocious).

Re: More VM Jobs could be lost to the Philippines.
 

Bloomin' Yorkshire folk. :)

Re: More VM Jobs could be lost to the Philippines.
 

Lol, it's in the Philippines now :D

Re: More VM could be lost to the Philippines.
 

EE are also now advertising "all calls answered in the UK & Ireland". A few years ago this was an EE Business USP, now it's consumers as well.

Re: More VM Jobs could be lost to the Philippines.
 

I do hope that this is a sign that the tide is turning.

Re: More VM Jobs could be lost to the Philippines.
 

I had to call Sainsbury's once and they used an offshore call centre. The call was fine and it got sorted, but the woman said she would "get that issues correctified" and even though that's not a real word, I now wish it was.

Re: More VM Jobs could be lost to the Philippines.
 

Lol! I'm surprised that Sainsbury's have gone down this route, you'd expect this sort of thing fom the lower end of the market.

Mind you, their English staff were pretty dim at times. I bought a Freesat box from them, found that the iPlayer was due to stop working and so asked for a free alternative streaming box or a refund and for them to stop advertising them as having it available.

The response was "We cannot help you as we don't sell Freesat boxes"! I kid you not, where companies find such people I really don't know.

Our solicitor had to threaten legal action before they'd play ball and also involved the Advertising Standards Authority to get them to withdraw their false advertising.

This was about two years ago, so it looks like their customer service had already been going down before we stopped using them.

Re: More VM Jobs could be lost to the Philippines.
 

A question, if I may - did you do a cost/benefit analysis on the cost of using lawyers vs the cost of the freesat box, as it’s rare for a solicitor to charge less than £100 per hour (and that’s for a junior or paralegal)?

Re: More VM Jobs could be lost to the Philippines.
 

Richard doesn't bother about such minor details.

Re: More VM Jobs could be lost to the Philippines.
 

Aside from the fact that if it was only "due to stop working" then it was still workig at the time he bought it, and therefore not false advertising.

Re: More VM Jobs could be lost to the Philippines.
 

Richard, has any company ever had staff that have met your needs? Do you ever consider that the people you call, dim, useless, thick, idiots, waste of time, lacking in basic intelligence, can’t speak English etc etc are actually human beings trying to make the best of their time on earth that they can?

Re: More VM Jobs could be lost to the Philippines.
 

I get free legal advice as part of the deal with our company legal people, otherwise, yes, it wouldn't be worth it (the STB only cost £50). I guess that companies realise this and that's how they manage to fob most people off, even when they have a legitimate case.

Yes, plenty. I expect people to be able to do the job that they are being paid to do in a competent fashion, or they shouldn't be doing it. I personally think that it's ridiculous to complain to a company about a product and be told that they don't sell them!!!

This includes myself too, the fact that my brain injury prevents me from giving 100% is the reason why I have discharged many of my duties on the grounds of disability and now only work part time.

---------- Post added at 20:06 ---------- Previous post was at 20:01 ----------

The legal bods (and the ASA) said that as it was known that the iPlayer was due to stop working, that this was not mentioned in any advertising or product description prior to purchase and that this advertising was still taking place that it was false advertising. I was awarded compensation and a free Now TV box to enable me to continue using the iPlayer.

Sainsbury's decided to stop selling them rather than amend their advertisements.

Re: More VM Jobs could be lost to the Philippines.
 

I look at it this way. We are paying for a service - no matter how much you pay.

You should get that service - 95% service, no one can supply 100%.

I have quite often called customer care agents and got a lot crap. Vodaphone supply the same CS as VM. And that is total crap. I have spoken with agents with VM and what they have, sorry l couldn't understand a word he was saying. He was speaking so fast. I told him to slow down.
I spoke with VM overseas call centre, they gave me a lot of twaddle. So l just put the phone down.

The CS is very poor. But this is the cheapest way VM want to operate. Big problem is that they don't put the 'cheap' wages onto us. They put our prices up.

Re: More VM Jobs could be lost to the Philippines.
 

Free to you, not the company - they lost the "opportunity costs".

If they were doing it free for you, they weren’t doing something that added value to the company that paid their wages.

Re: More VM Jobs could be lost to the Philippines.
 

If Richard's employed by a company that's probably one of the benefits alongside a pension, private healthcare etc. Nothing's free so he probably pays for it. The deal works because not everyone will use the legal service so those who don't use it will subsidise those who use it a lot.