Problem checking web mail
 

Is there a problem with the VM home page as I cannot log in to VM web mail.


I can get to other web pages such as BBC etcetera.

Re: Problem checking web mail
 

seems to be routing issues to myvirginmedia.com , webmail, pop, etc atm.

timesout at leeds.

Re: Problem checking web mail
 

Looks like a routing issue.

Can access it from work, but not from my Virgin connection

Re: Problem checking web mail
 

its back live on both my non-vm connection and vm now.

edit: down again on vm, still live on my adsl connection.

Re: Problem checking web mail
 

I am in the Thames Valley.


All seems ok now 14:30.

Re: Problem checking web mail
 

There has been problems for quite a few months now and they still have not sorted it out.:(

Re: Problem checking web mail
 

webmail is still playing up for us it really is poor for a communications company to not get the basics of webmail sorted after months of waiting.

Re: Problem checking web mail
 

Their email platform is a complete and utter joke, total disaster from VM!

Re: Problem checking web mail
 

GU14 Farnborough

Getting some Webmail from Virgin many though hours late . 2 urgent ones posted 1530
as yet not appeared (1725)

Re: Problem checking web mail
 

Web mails Down here.

Re: Problem checking web mail
 

Given this is the first time I've had any issue with webmail for as long as I can remember, I think thats a bit of an OTT statement.

Re: Problem checking web mail
 

Quite correct but in the past few weeks there have certainly been intermittent problems logging in.

Re: Problem checking web mail
 

My status page show the issue ;

Re: Problem checking web mail
 

Exactly the same message we have as well on our status page.

Re: Problem checking web mail
 

So there is an issue (first I've known for years), they know about it, and are working on fixing it. Problems sometimes happen, no biggie.

If e-mail is that important to someone then they should probably just run their own e-mail system, not rely on an ISP (it also allows you not to be dependant on any one ISP). I've been running my own server for many years, it costs me a few $ per a year for a dedicated VPS.

Re: Problem checking web mail
 

It has been sporadic for months. I dont see many consumers running their own email systems or knowing how to. I would not have a clue.

I pay Virgin a lot of money so I would hope more times than not it would work I know no service is entirely fault free.

Re: Problem checking web mail
 

Vm's webmail has been 'flaky' for years. Seems to be difficult to provide and maintain for some reason.

Re: Problem checking web mail
 

amazing its working here this evening One small Snag though most of mail is going
straight to Spam folder not downloading to inbox live mail oh well one day perhaps

Re: Problem checking web mail
 

You dont pay them a lot for an e-mail service, overall its probably just pence in the rental cost.

It does work more times than not, in fact in recent years outages and issues have been very rare.
From my POV my cable connection has failed more times in the last 6 years than my e-mail (and I can count the cable failures on one hand, with fingers to spare).

Re: Problem checking web mail
 

Is that web mail though ? Normal email is fine, it's accessing through a web interface that always been pants with VM.

Re: Problem checking web mail
 

Yes, web mail, I use that to access it from work.

Re: Problem checking web mail
 

I am on the Thames Valley area and I unable to get to the VM home page to collect my mail yet again. :(


When is VM going to sort this problem out?

Re: Problem checking web mail
 

Homepage and Email have both crashed yet again becoming an absolute joke now nearly every week something is crashing

---------- Post added at 08:49 ---------- Previous post was at 08:36 ----------

My Virgin media is also down so I can't even check the service status

:rolleyes:

Re: Problem checking web mail
 

yep every week its something just lately. Im afraid I may have to jump ship. Normal email and webmail down here again.

Re: Problem checking web mail
 

Definitely something going on, or an area fault but seems a bit coincidental

http://www.speedtest.net/my-result/6148878022

Power levels etc are perfect so it's not a line fault.

Re: Problem checking web mail
 

Don't use an ISP provided email service. It's pretty low on their list of priorities to maintain and run, but more importantly you have no guarantee to keep it if you ever change ISP's - a form of lock in.

Use one of the MANY free email providers like Outlook or Gmail.

Incidentally, I think in the 13 years I've used gmail I've had maybe 1 issue.

Re: Problem checking web mail
 

working again now for me :)

Re: Problem checking web mail
 

Kushan Thank you for that advice thats what I am going to do

Re: Problem checking web mail
 

Emails working in a fashion keep getting server issues and the home page has died again

Scrap that it's all died again

Re: Problem checking web mail
 

Latest fix estimate is tomorrow ;

Re: Problem checking web mail
 

I cannot get into my VM home page or mail. Rutherglen Area

Re: Problem checking web mail
 

Mywebmail has been up and down more often than a prostitute nickers.

Accordingto service status it was EST fix 17:05 21/3/2017 but now the
EST fix time is17:05 22/3/2017 .

Re: Problem checking web mail
 

I think I spoke to soon, i must have been lucky earlier, can't access now.
Yesterday was the first time I've had problems with web mail in along time. I cans till access using mail client on home pc, or phone.

Re: Problem checking web mail
 

I find its very erratic , some days it takes a few seconds on other occasions it takes minutes. Generally I use mail client.

Re: Problem checking web mail
 

VM are now quoting a Fix estimate: 22 March 13:05 .

Re: Problem checking web mail
 

I will believe it when I see it I think I will take Kushan's advice and switch over to Gmail or outlook

Re: Problem checking web mail
 

Cannot stop laughing ;)

Re: Problem checking web mail
 

All part of the service. :D

Re: Problem checking web mail
 

Nothing beats a good laugh, especially out of the blue ;)

Re: Problem checking web mail
 

Best to remember that an estimate is exactly what it says - so it may (or may not) be fixed by then, all depends on what the issue is.

Estimates are often changed as work on an issue progresses.

Re: Problem checking web mail
 

20 minutes and I still can't get the login page to open....

Re: Problem checking web mail
 

mine's currently fine, it was ok first thing, then stopped briefly this morning

Re: Problem checking web mail
 

VM Estimated fix is 17:20 22/3/17

Re: Problem checking web mail
 

If you try and login to your account, you get a holding page atm.

Re: Problem checking web mail
 

Fix time for emails now 10:00 tomorrow (23rd) mine is still down several hours now since I last got on

Re: Problem checking web mail
 

Getting on for 18 hours since I last had access to the email service

Ridiculous

Re: Problem checking web mail
 

Fault fix time extended again was 10am then 11am now it's noon....

Re: Problem checking web mail
 

Ditto.

Re: Problem checking web mail
 

It is better that VM take the extra time and hopefully make a pertinent fix.

Re: Problem checking web mail
 

That'll be a first!:D

Re: Problem checking web mail
 

We should be so lucky this is a long standing fault since they left google

---------- Post added at 12:11 ---------- Previous post was at 12:05 ----------

Now 16:00...

Re: Problem checking web mail
 

Sounds as if it is taking longer than they though to fix the problem.

Re: Problem checking web mail
 

Perhaps they should put a year in the estimate to. I'm getting cynical I think.

Re: Problem checking web mail
 

Fix time now Tuesday 28th March at noon....

Re: Problem checking web mail
 

:td::(

Re: Problem checking web mail
 

In the world of IT, there's no such thing. Anything can (will) break, anything can go wrong.

As I've said before in this thread, I strongly advise ANYONE still using an ISP email address to begin the migration to another email provider.

Do it now while you still have access to your emails, or you'll be sorry you didn't if you ever decide to leave Virgin.

Worse than that, when I worked for Virgin on more than one occasion I dealt with customers who simply lost their email address through no fault of their own. A migration that went wrong, a fault that resulted in all their data being lost, all sorts of reasons.

I implore all of you, go set up an email account right now while you're waiting and as soon as you get access to your Virgin mails, set them to forward all incoming emails to your new address.

Re: Problem checking web mail
 

Back to the good old 'We're making some essential changes holding page'

We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.

If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here

You can also still pay bills online.

Make a payment

Or here are some more links that might help:

Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us

Re: Problem checking web mail
 

Do you have a suggested email provider?

Re: Problem checking web mail
 

Gmail. I don't recall a problem in the several years I have used them. My previous ntlworld accounts are redirected to Gmail

Re: Problem checking web mail
 

Forget web-mail Use a proper mail client like Thunderbird and keep a copy of the mail on your machine. Then you're unlikely to lose them.

Now with smtp authentication you can send mail from any access point like local Wi-Fi.

Re: Problem checking web mail
 

POP3 & SMTP seems to be working fine (which I use most often) its appears the fault is limit to the Web Access.

Re: Problem checking web mail
 

Agreed. No problems here using Thunderbird as mail client with the advantage that you have local copies of all the mail.

Re: Problem checking web mail
 

Text from VM saying they have now fixed the issue

Tested the email loaded 1st time

Re: Problem checking web mail
 

Its working again......

Re: Problem checking web mail
 

I personally have used gmail for years and I am very happy with it. I can't speak for other providers, but Outlook is meant to be good as well.

Use both. Use a webmail provider that supports a client - pretty much all of them do. I don't know any that don't.

Re: Problem checking web mail
 

Not here its not! Still got the three dots going on and on. Never mind use a client.

Re: Problem checking web mail
 

My virgin media has sign in issues estimated fix time is 23:35 tonight

Re: Problem checking web mail & e-mail
 

My mail has been playing up. I originally thought it was because I bought a new PC which I had to set up.

I found my passwords in windows live mail using mailpassview. It works a treat.
I also had the virgin info for setting up windows live mail.

My partners a/c was working fine, using live mail or webmail from virgin media.
I had 2 original a/c's @ ntlworld.com they refused to work with webmail but worked with windows live mail. I then set up a new a/c @ virginmedia.com. This will work with webmail only, with live mail it will not work at all. This last week my partners e-mail now refuses to work.

So it would seem to appear that all my troubles are the fault of Virgin and not me.

I do hope peoples answers will get through virgins mail system SOMETIME

:bigcry:

Re: Problem checking web mail & e-mail
 

Forward your emails to something like Gmail even if VM mail crashes you'll still be able to read them

Re: Problem checking web mail
 

Virgins utterly useless email system down yet again.:(

Re: Problem checking web mail
 

Surprise surprise transferred all my stuff to Gmail no issues now

Re: Problem checking web mail
 

Being the uneducated man l am how do l do that?.:dunce:

Re: Problem checking web mail
 

Sign up for a Gmail account then follow the below in step order 1 to 4

https://www.cableforum.co.uk/images/...2017/04/23.png

Re: Problem checking web mail
 

What an absolute farce for a communications company. Have transferd all accounts to Gmail but forgot to do one account (my fault) and its the one I need an email from typical.

Not a week goes by without an issue of one sort or another from Virgin.

Re: Problem checking web mail
 

The issue with emails this morning is fixed

Re: Problem checking web mail
 

Yes l have just noticed that.

Re: Problem checking web mail
 

But remember, using an ISP supplied email is always an issue. Ditch now while you can and not later when you wish you did.

Re: Problem checking web mail
 

Running your own email server is less fun than cutting your own testicles off.

I've run the whole SMTP / POP3 / IMAP stuff in the past. Never again. Having to deal with the admins at Hotmail who decide to block entire IP address ranges for no reason just drove me insane.

For business email I now use Google G-suite (was formerly Google Apps for Work) or Office 365 and for transactional emails on my websites I use Amazon SES.

I'd rather pay someone else to do it than do it myself.