Re: All hub3 users affected by confirmed latency issue
 

The equipment isn't faulty, it's software that isn't correct. Read the article and you will see Intel are rolling out fix.

Re: All hub3 users affected by confirmed latency issue
 

Seeing inconsistent latencies with a Hub 3 here, on 12 down 2 up (16 QAM).

CMTS:
https://smokeping.allan.scot/cache/T/CMTS_last_3600.png
google.co.uk:
https://smokeping.allan.scot/cache/T..._last_3600.png

The big spikes to the CMTS every ~15 minutes may be a separate problem as they don't affect traffic to further away hosts. Not sure what would be causing that. If it matters the CMTS mac vendor is RiverDelta Networks.

Re: All hub3 users affected by confirmed latency issue
 

I have the Hitron from Virgin Media business, which reportedly uses the same Intel chipset as the Hub3, so suffers the same latency problem, yet the TBB graph appears cleaner:-

https://www.cableforum.co.uk/images/...2016/12/21.png

Re: All hub3 users affected by confirmed latency issue
 

So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?

Re: All hub3 users affected by confirmed latency issue
 

In a word, yes

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------

I think possibly the more bonded channels your modem is locked on to, the worse it is. I am on 20 down / 4 up. My BQM looks much noisier than your chart. How many are you on?

Re: All hub3 users affected by confirmed latency issue
 

I think you should. Yes it is faulty because if it's not working as the way it should. That's why Intel is rolling out a fix.

Re: All hub3 users affected by confirmed latency issue
 

No its a software issue, not faulty equipment. Quite a difference if the equipment is FAULTY then it would need replacing. As most electrical goods that run off a CPU would need replacing every time a software upgrade is needed.

Re: All hub3 users affected by confirmed latency issue
 

I have to admit I never even thought to look at ping times on what is effectively my local network and yes, like you I have between 4ms and 7ms for 192.168.100.1 which is poor to say the least. Seems this issue causes issues on both sides of the network.

Re: All hub3 users affected by confirmed latency issue
 

You could be right - I am still on 12 downstream channels and 2 up

Re: All hub3 users affected by confirmed latency issue
 

I just signed up for VM Vivid 200 Gamer broadband and now I'm worried about the ping based on this article. I do a lot of streaming to Twitch TV and I specifically chose that package because it doesn't have any upload traffic management. So yeah online gaming and streaming are really important to me.

I actually cancelled VM about 3 months ago to switch to Sky Broadband and the experience has been dreadful. I never had any problems with VM broadband but as soon as I switched to Sky I had constant disconnects and I never got the speed I was advertised. So I signed back up with VM and I'm having it installed on Thursday. I just really need a stable internet connection. So fingers crossed this isn't going to cause me any problems.

Re: All hub3 users affected by confirmed latency issue
 

Ping won't affect your upload speed to Twitch, it might however cause issues with games themselves if the ping is too high.

Re: All hub3 users affected by confirmed latency issue
 

hardware wise, is there any difference between the black hub 3s and the white ones? aside from different coloured casing?

Re: All hub3 users affected by confirmed latency issue
 

They've just issued out a new superhub for me in preparation for increased speeds as im on superhub 1 at the moment.

Is superhub 3 the one with all the issues? Should i not install it for a few months then...?

Re: All hub3 users affected by confirmed latency issue
 

No more issues than the SH1 has.

Re: All hub3 users affected by confirmed latency issue
 

ah i see! had mine for years so might be a nice change...