Nightly Dropouts
 

My connection is dropping everynight around midnight for a few minutes to sometimes half an hour. A friend of mine also has the same issue as well as in the day time (I'm not always in so don't see this).

I am in DN35, anyone aware of any issues?

Re: Nightly Dropouts
 

Sounds like a planned outage,

Re: Nightly Dropouts
 

If it's happening regularly, it can't be a planned outage, surely? I've heard (though not seen) of this kind of thing happening, being caused by a fault piece of equipment on the network - often correlating with someone turning their STB on or off at certain times.

Is it possible someone's powering down at around midnight and somehow causing network drop offs? It would be worth VM investigating, but good luck finding a first line agent that can cope with this scenario.

Re: Nightly Dropouts
 

Me too, connection stops just after 12 midnight, returns next morning.

Re: Nightly Dropouts
 

Its not a planned outage. Mine comes back up after 20 mins at the longest.

Re: Nightly Dropouts
 

Any of you reported it?

Re: Nightly Dropouts
 

Yeah, been fobbed off and "moved to a new server" which isn't as congested!!

Re: Nightly Dropouts
 

You should set up one of these so you can see exactly when the outages are. The more information you can provide the better. If you had an outage you would see a massive fat red chunk coming down from the top of the graph.

https://www.cableforum.co.uk/images/local/2017/04/5.png

Re: Nightly Dropouts
 

Thanks just set one up.

Re: Nightly Dropouts
 

Something doesn't seem right with this surely?

[img][/img]

Re: Nightly Dropouts
 

That's "normal" on a Hub 3 with 16+ downstream channels. It's down to the latency issue with the Intel Puma 6 chipset.

Re: Nightly Dropouts
 

Thanks. Hate this Hub 3, nothing wrong with the last one I had but when he came last time he had to swap it out.

Re: Nightly Dropouts
 

I'm getting this too, starting today. SH3 has rebooted itself a couple of times and the green wireless and up/down lights have been flashing - after about 5 mins, it comes back but goes back down after a few mins.

Strangely, I also lost 'phone connection a couple of days ago and yesterday, my Tivo needed rebooting.

BR1 area.

Vm issue?

Re: Nightly Dropouts
 

I don't use my phone so not sure, not noticed any issues with the TV at the moment though.