Cable Forum - 0845 and 08457 numbers

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin & O2 Mobile Service (https://www.cableforum.uk/board/forumdisplay.php?f=93)

- - 0845 and 08457 numbers (https://www.cableforum.uk/board/showthread.php?t=33696573)

nodrogd

14-03-2014 13:28

Re: 0845 and 08457 numbers

I've seen one other post where a customer has lost these when upgrading to one of the new Collections, though I've no doubt there are others.

You are obviously very annoyed by this, judgeing by the state of the mailing you've been using it for target practice.:D

Taf	14-03-2014 13:38

Re: 0845 and 08457 numbers

I've not upgraded anything at all since I signed up for these "tickles" :confused:

The holes were not from darts but pins from a noticeboard where it was hidden from view for a couple of years under the missus' recipe sheets et al. ;)

Taf	15-03-2014 12:24

Re: 0845 and 08457 numbers

I was asked to put in my query to http://virg.co/social, so now I wait and see......

nodrogd

15-03-2014 12:31

Re: 0845 and 08457 numbers

I have the same "tickles" on my account as you, although my Talk 08 2 has less value now I am on phone XL.

All my "tickles" are still showing up on my latest bill as included in my package.

Taf	20-03-2014 09:55

Re: 0845 and 08457 numbers

Quote:

Thanks for sending in your email, I’m sorry to see you’ve been unexpectedly charged on your home phone.

I’ve taken a look and can see the call in question was for the amount of 78p. I’m happy, as a one time gesture of good will, to credit you one month’s worth of line rental for this oversight.

Unfortunately, our ‘tickles’ are no longer in circulation nor valid as a special offer.

We do have our Talk 08 £2 and Talk 08 £5 packages.

Talk 08 £2 will give you 250 minutes worth of calls to any 0845 / 0870 number. The Talk 08 £5 gives you 250 minutes worth of calls to any number beginning 08.

If you wish to take us up on these offers, give us a call on 150 and we’ll get them added to your account.

"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?

weenie

20-03-2014 10:01

Re: 0845 and 08457 numbers

Quote:

Originally Posted by Taf (Post 35681777)

"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?

Would love to hear them answer that question Taf ... If it is no longer valid surely it should have an date on it as when and how long you would be on the offer. I have a discount of 12 months...

BenMcr

20-03-2014 10:17

Re: 0845 and 08457 numbers

Quote:

Originally Posted by Taf (Post 35681777)

"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?

As far as I understood it, when the tickles were added, Talk 08 £2 appeared on the bill

http://community.virginmedia.com/t5/...-2/td-p/934363

So even if the credit for the Tickle stopped, the tariff itself should still be there.

If both have been removed, you'd need to established when and by whom. I'm not aware of any mass removal of the plans.

Taf	20-03-2014 12:53

Re: 0845 and 08457 numbers

I've sent them a scan of the original offer (odd that you can't add pics on the community forums?). Lets see what that makes them do.

Taf	21-03-2014 18:12

Re: 0845 and 08457 numbers

Quote:

Thanks for sending that image in. I am sorry that the Tickles have since expired, and the codes we would apply that are related to them, would be outright rejected by our system.

However, as a gesture of good will I’ve placed Talk 08 £2 on to your account.

I’ve also applied a manual rolling credit of £2 per month, to cover this service for the rest of your contract.

I’m unable to extend it beyond this period, so should you wish to remove the add-on then give us a call on 150 and we’ll arrange this.

Should you find you wish to keep it, you will see a £2 increase on your bill.

Hmmm.. still not "For as long as you're a Virgin Media home phone user"...

Time to take this higher....

raging bull

21-03-2014 21:34

Re: 0845 and 08457 numbers

Taf: I have the same tickle as you.
Shows as Talk 08 2, no indication of any cost?
(Usual thing of showing bundle cost only)

Taf	22-03-2014 10:47

Re: 0845 and 08457 numbers

I've had online billing for ages, so rarely looked at them (difficult to understand their bills anyway).

Their latest reply only talks about Tickle3 and not the other 2!

An email arrived this morning showing a contract change to include the tickle!!!

Taf	25-03-2014 16:39

Re: 0845 and 08457 numbers

Who should I contact to take this higher please?

I tried escalating it upstairs via the phone and got no joy.

Ben B

26-03-2014 13:22

Re: 0845 and 08457 numbers

tom.mockridge@virginmedia.co.uk, get someone in the CEO office to sort it out for you

Taf	26-03-2014 15:57

Re: 0845 and 08457 numbers

Quote:

Originally Posted by Ben B (Post 35683438)

tom.mockridge@virginmedia.co.uk, get someone in the CEO office to sort it out for you

Thankyou! :)

Taf	27-03-2014 13:04

Re: 0845 and 08457 numbers

I have had a response from Craig Langdale, CEO Case Manager saying they are looking into my complaint.

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