Re: Virgin Media Customer Service- Your Personal Experience
Of all the companies I have ever dealt with, Virgin’s Customer Service set up is by far the worst.
You just have to keep re-explaining things every time you get transferred to someone who says they can’t help you, and you’re transferred again. I never feel that anyone can actually sort anything out. It’s like none of them seem to know what they are doing. This is VM’s biggest weakness. As long as the service works and you don’t need to contact CS, you are ok. But if you need to contact CS, free your diary up for three hours and be prepared for some of the worst CS in the country. |
Re: Virgin Media Customer Service- Your Personal Experience
It’s was one reason we are moving I used to use the community forum for help but it’s been destroyed for me as they got a completely different team now.
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Re: Virgin Media Customer Service- Your Personal Experience
You clearly haven't had to deal with Npower CS and these are english speaking or even 3 Mobile for that matter
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Re: Virgin Media Customer Service- Your Personal Experience
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Re: Virgin Media Customer Service- Your Personal Experience
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Like the package you've got? Then there’s nothing you need to do. Fancy moving to a new bundle with us? We’ll help you find the perfect one at the best price, on a new contract. Thinking of leaving? We’d love you to stay, but you’re free to look around. |
Re: Virgin Media Customer Service- Your Personal Experience
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Re: Virgin Media Customer Service- Your Personal Experience
Just received an email from VM
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Re: Virgin Media Customer Service- Your Personal Experience
Good news for all Virgin Media customers.:)
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Re: Virgin Media Customer Service- Your Personal Experience
Great news , just got my email.
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Re: Virgin Media Customer Service- Your Personal Experience
I'm also pleased, but it does call into question their usual 'we need to increase prices to keep on investing in our network' excuse.
I don't know about other areas, but in our area (ex NTL) annual price increases were never a given, ; we've been led to expect this so see this as a bonus! |
Re: Virgin Media Customer Service- Your Personal Experience
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Or it's just PR. |
Re: Virgin Media Customer Service- Your Personal Experience
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Re: Virgin Media Customer Service- Your Personal Experience
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Whatever the reason, its welcome news for customers. |
Re: Virgin Media Customer Service- Your Personal Experience
I personally have always had an adequate experience with Virgin media.
I wouldn't say they ever went above and beyond but their wait times were ok and their customer service was like most others I've dealt with- pretty underwhelming but eventually helpful! |
Re: Virgin Media Customer Service- Your Personal Experience
Feeling very happy today
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