Re: Catch up
 

How long does it have to be off before you can claim compensation?

Re: Catch up
 

It's a shocking service mate, phone them up and kick up hell about it!

Re: Catch up
 

You can't for on demand as it's a service provided for free

Re: Catch up
 

Mine was off for a day and I received compensation upon request without any problem.

In the NTL days I was told that "I couldn't complain as the service was free"!

I told her that I regarded the service as an integral part of what I paid for, that it was not for her to decide what customers complain about and that I would complain to the regulator if nothing was done. I received compensation until the fault was rectified.

If enough people complain and cost them money it will hopefully lead to improvements, but if people are happy to put up with this I'm sure VM will be happy to let them.

Re: Catch up
 

On demand is slowly but surely returning down to 3 issues now with C4 catch up now back

Re: Catch up
 

Still no catch up and BBC iplayer is un-watch able

Re: Catch up
 

Mine is back but still missing some programme,or Criminal Mind's from last Monday.

Re: Catch up
 

I tried to watch Homeland from last night on catch up, but catch up wasn't available again. C501
I went through the switch off/settings etc but no luck, just have to have another try tomorrow. (Tues)

Re: Catch up
 

As a catch up /on demand service Virgin really do lag along way behind Sky now. Not sure why they've allowed it to fall so far behind Sky? It's an old, stuttering service that's very much 'hit and miss' these days.

Re: Catch up
 

Watching the BBC i-player always was problematical on the old Tivo and I ended up resorting to my Smart TV to watch that and Netflix.

The new V6 has eliminated these problems and I no longer use the smart TV to get into either.

---------- Post added at 09:48 ---------- Previous post was at 09:48 ----------

As I said above, on the V6 it's perfect.

Re: Catch up
 

Not sure how it all works but maybe they're concentrating all their resources on the new box and as a result the rest of the service is suffering?

Re: Catch up
 

But isn't the underlying software the same?

Re: Catch up
 

As I say I have no idea how it all works but what I do know is that some on demand programme are not available on my vhd box but are available on my TiVo box.

Re: Catch up
 

How can that be true, OB, when Virgin have acknowledge that their is indeed a problem with the catch up service, i'm sure some people on here are having problems with it and they have a V6!

Re: Catch up
 

The current issues with On Demand aren't specific to the V6 box